Corporate/G&A Content Infrastructure Product Owner - Remote California
Orbis Clinical is seeking a remote-based Content Infrastructure Product Owner for 8 months.
Job Title: Content Infrastructure Product Owner
Location: Remote
Contract: 8 months
Brief Description:
The Global Capability Owner, Content Infrastructure, provides hands‑on product leadership and strategic direction for the product team within the Content Development and Deployment suite in Global Customer Experience Operations. Reporting to the Suite Lead, this role serves as the primary Global Capability leader for the Content Infrastructure and partners closely with the Tech Leads, the Activation Lead, development teams, and/or vendor teams to ensure solutions are aligned with product priorities and global standards.
The Global Capability Content Infrastructure team has products that govern the end-to-end content lifecycle, from digital asset management and medical content creation. As the Global Capability Content Infrastructure Owner, you will have primary accountability for developing the Global Capability, roadmap priorities, and measurable outcomes in collaboration with stakeholders for enabling scalable, compliant, and personalized omnichannel execution by owning content platforms and governance that accelerate content reuse, automation, and efficient MLR-approved content delivery across digital and field channels ensuring capabilities deliver meaningful, measurable impact for users and the business.
Key Responsibilities:
Global Capability Product Strategy & Roadmap Ownership
- Define the product vision and outcomes aligned to global and franchise priorities in collaboration with key stakeholders.
- Lead the ongoing evolution of the Content Infrastructure roadmap, making prioritization and trade-off decisions to add the most value based upon user feedback.
- Translate business needs into product solutions with measurable success metrics that drive impact across franchises and the business.
- Develop and maintain a unified roadmap for content infrastructure, sequencing governance improvements and workflow enhancements across digital asset management and medical content management to reduce cycle time, improve audit readiness, and scale reusable content enablement.
Collaboration
- Connect business stakeholders and the Content Infrastructure global capability team, ensuring requirements are clearly defined and aligned to strategically important business outcomes and success metrics.
- Partner closely with the Tech Lead to align business priorities with technical feasibility and delivery sequencing, ensuring trade-offs support agreed business outcomes.
- Partner closely with the Suite Lead to align product priorities, scope and roadmap decisions with suite-level business objectives, ensuring consistent focus on enterprise outcomes and value delivery.
- Define clear product requirements, user stories, and acceptance criteria to enable efficient execution and alignment with business partner activity needs.
- Partner across the Customer Experience Organization to ensure seamless integration and influence ongoing product evolution to support scalability, flexibility, and compliance requirements.
- Enable scalable, compliant, and personalized omnichannel execution by owning content platforms and governance that accelerate content reuse, automation, and efficient MLR-approved content delivery across digital and field channels.
User-Centered Solution Development
- Leverage user insights and engagement data to shape Content Infrastructure capabilities that drive an improved customer experience (for both internal and external users).
- Lead discovery efforts, engaging directly with users and key stakeholders to deeply understand their needs, validate business value, and assess technical feasibility prior to development.
Delivery, Optimization & Value Realization
- Partner across Global Capability teams to deliver scalable, reusable Content Infrastructure capabilities.
- Monitor product adoption, outcome KPIs and engagement metrics to inform backlog prioritization and continuous improvement.
- Develop and manage documentation (PRDs, user stories, discovery artifacts), and sprint planning in partnership with the Tech Lead and development teams.
- Drive experimentation to improve Content Infrastructure outcomes.
- Leverage outcome metrics to articulate the product’s value proposition and its impact, promoting product awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation.
Technical Skills
- Experience designing scalable product frameworks, prioritization logic, and governance standards.
- Strong understanding of Digital Asset Management Product, Medical Content Management Product, Promomats
- Familiarity with digital asset management products, content management systems, AI-enabled MLR review systems, and GenAI tools to create content.
- Understanding of regulated content governance, metadata and taxonomy standards, and MLR review workflows.
- Experience working within Agile product development teams and product operating models.
- Experience working with Jira, Confluence, and other similar product tools.
Business Skills
- Maintain an end-to-end view of customer and user journeys, identifying friction points and translating insights into prioritized workflow and platform improvements.
- Strong cross-functional collaboration skills; works effectively within a matrix to align stakeholders across Franchises, Medical, Market Access, CX, and Technology.
- Strong analytical mindset with the ability to break down complex problems, identify root causes, and translate engagement data into actionable product decisions.
- Ability to manage competing priorities and balance innovation, governance, compliance, and operational sustainability.
- Clear communication and the ability to influence without authority across the organization.
- Growth mindset and desire for continuous improvement; seeks feedback, learns quickly, and uses insights and experimentation to improve adoption, satisfaction, and measurable outcomes.
Qualifications:
- Bachelor’s degree in business, technology, marketing, science, or related field.
- 8+ years of experience in pharmaceutical, healthcare, or other highly-regulated industries
- Experience in digital product management, product ownership, or demonstrated experience managing the creation and delivery of a product roadmap within a cross-functional team.
- 6+ years of experience in content operations, DAM/CMS platforms, MLR workflows, or regulated content governance roles.
Preferred / Additional Qualifications:
- Advanced degree (MBA or relevant graduate degree) preferred.
- Experience working in a product operating model
- Experience partnering with Product teams supporting digital and operational capabilities.
- Advanced degrees may offset a portion of required years of experience, consistent with global hiring guidelines.
Working Requirements:
- 10% travel will be required.
Expected Behaviors
- Demonstrates ownership and accountability, taking responsibility for outcomes and driving work forward with urgency, clarity, and a focus on impact.
- Leads with curiosity and a Growth Mindset, actively exploring user needs, emerging technologies, and new ways of working to elevate capability and innovation.
- Embraces change as a learning opportunity, adapting quickly, modeling resilience, and helping others navigate dynamic environments.
- Acts with a One company mindset, prioritizing global value, breaking down silos, and building strong, trust-based partnerships across teams.
- Delivers high performance results, setting ambitious goals, challenging assumptions, and consistently driving measurable business impact.
- Models inclusive, collaborative leadership, creating space for diverse perspectives and empowering others to contribute their best work.
- Invest in continuous learning, developing personal skills while coaching and elevating the capabilities of colleagues and cross functional partners.
- Navigates ambiguity with confidence,
Compensation Details:
- Orbis Clinical is an equal opportunity employer that provides a reasonable range of compensation for our positions. Actual compensation is influenced by a wide array of factors including, but not limited to, skill set, level of experience and specific office location.
- The Pay Range for this position is $77.20 – $99.82 per hour, can vary depending on employment status.
- Orbis Clinical provides W2 Employees with options for Health Benefits and 401K.
EEO and Reasonable Accommodation Statement:
Epic Staffing Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by law. We also consider qualified applicants with criminal histories, consistent with applicable law. If you need assistance or an accommodation during the application process, please contact us.
By applying for this position, you agree that any calls from Orbis Clinical and its subsidiaries may be monitored or recorded for training and quality assurance purposes.
