Orbis Clinical is seeking an IT Service Desk Technician located in Boston, MA for 6 months with potential for extension but not guaranteed.

Job Title: IT Service Desk Technician

Location: Boston, MA (Onsite 5x/week from11:00am- 7:00pm ET)

Contract: 6 months with potential for extension but not guaranteed

Role Summary

The IT service desk technician at company plays an integral role to ensure that technology resources are available and functioning effectively to support the organization's operations. The IT service desk technician will be actively involved in the daily operations of the IT support team. Daily operations will entail coordination and execution of technical support services for company's IT systems including incident and request response and resolution. These activities include responding to stakeholder problems for both software and hardware applications, as well as performing installations, modifications and repairs on personal computers, peripheral devices, and software. Other daily activities include tracking hardware and software inventory and providing stakeholder training on the use of standard software. Project related work will entail a wide variety of activities including hardware and software migrations, deployment of new services, as well as periodically supporting meeting functions.

Primary Responsibilities

• Deploy and maintain software and hardware related components necessary to deliver IT services
• Investigate and resolve hardware, software, and network problems reported by users
• Assist users via phone, email, or in person to provide technical support and guidance
• Training stakeholders on the utilization of new IT services
• Conducting regular maintenance tasks such as software updates, system backups, and security patches
• Identify support trends, common issues, and recommendations for improvement.
• Deliver periodic refresher trainings on user-relevant topics to proactively maximize productivity
• Maintain an accurate inventory of infrastructure components, end user hardware and software.
• Collaborate with managed service vendors ensuring adherence to service level agreements and service continuity
• Other duties as required or directed by the Manager

Education and Required Skills

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proficiency in supporting Microsoft 0365, including but not limited to SharePoint, Outlook, Teams, Word, and PowerPoint
• Excellent communication skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.
• Proficiency in troubleshooting and resolving hardware, software, and network issues.
• Excellent customer service orientation, with the ability to empathize, communicate clearly, and resolve issues promptly and professionally.
• Experience in using Jira IT service management ticketing systems to track and manage support requests efficiently.
• Strong documentation skills to maintain accurate records of support activities, resolutions, and knowledge base articles.
• Collaborative and cooperative mindset, capable of working effectively with other IT support team members.
• Strong experience managing individual time and workload

Travel and Location

• Travel may be required 3-4 times per year
• Work location; Onsite in our Boston Seaport office
• Working hours; 11am – 7pm EST

Compensation Details:

• Orbis Clinical is an equal opportunity employer that provides a reasonable range of compensation for our positions. Actual compensation is influenced by a wide array of factors including, but not limited to, skill set, level of experience and specific office location.
• The Pay Range for this position is $38.00 per hour, can vary depending on employment status.
• Orbis Clinical offers eligible employees health benefits (medical, dental, and vision), employer-paid basic life and AD&D insurance, and a partial employer match on a 401(k). 

EEO and Reasonable Accommodation Statement:

Epic Staffing Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by law. We also consider qualified applicants with criminal histories, consistent with applicable law. If you need assistance or an accommodation during the application process, please contact us.

 By applying for this position, you agree that any calls from Orbis Clinical and its subsidiaries may be monitored or recorded for training and quality assurance purposes.